Misplaced confidence leads to information leaks and alterations

Relevant impacts: Security impact, reputational impact, government outcomes impact and human impact

A public servant altered her entity's records to help a friend transfer a motor vehicle registration in exchange for a financial benefit. She also provided wording for a false statutory declaration to facilitate the transfer and gave instructions on how to make sure she would be the customer service officer who dealt with the transaction.

The woman also disclosed personal information in exchange for financial benefits, and shared sensitive financial information with friends and family. NSW ICAC found that the fraud occurred, in part, because the entity had misplaced confidence in the effectiveness of its controls.