Skip to main content

ATO investigated 150 staff members for involvement in GST scam that sparked Operation Protego

Publisher
Special Broadcasting Service
Date published
February 2024

Relevant impacts: Human impact, Government outcomes impact, Reputational impact, Financial impact, Business impact.

Up to 150 Australian Taxation Office staff have been investigated for suspected involvement in a social media scam that ripped off $2 billion.

In an auditor-general's report into fraud management of the GST, the tax office revealed it sacked some employees and launched criminal investigations into others who were linked to the widespread rort.

The ATO workers were investigated as part of Operation Protego, which was set up to target people who benefited from fake GST refunds. The operation was set up after the tax office received a large increase in refund fraud tip-offs, as well as an increase in the number of Australian business number and GST registrations. Social media videos offered advice on how people could claim more money through GST refunds.

It's estimated more than 57,000 people tried to claim the false refund. The report said among those were 150 tax office staff, who were investigated by the ATO's internal fraud team.

Since the operation was set up, the ATO has reclaimed more than $2 billion and has stopped a further $2.7 billion from being transferred just before payment was made.

Related countermeasures

Make sure a manager, independent person or expert oversees actions and decisions. Involving multiple people in actions and decisions increases transparency and reduces the opportunity for fraud.

Providing clear statements and communications on entity practices and responses can help prevent staff and clients falling victim to scams or slipping into non-compliance, while discouraging fraudulent or corrupt activities.

Publish information on your entity’s decision-making processes, decisions made, successful tenderers or grantees, incidents and breaches.

Allow clients, staff and third parties to lodge complaints about actions or decisions they disagree with. This may identify fraud or corruption as a cause for complaints, such as a failure to receive an expected payment.

Train and support staff to identify red flags to detect fraud, know what to do if they suspect fraud and know how to report it. Fraudsters can take advantage if staff and contractors are not aware of what constitutes fraud and corruption.

Internal or external audits or reviews evaluate the process, purpose and outcome of activities. Clients, public officials or contractors can take advantage of weaknesses in government programs and systems to commit fraud, act corruptly, and avoid exposure.

Prepare summary reports on activities for clients, managers or responsible staff.

Coordinate disruption activities across multiple programs or entities to strengthen processes and identify serious and organised criminals targeting multiple programs. It can also include referrals to law enforcement agencies for those groups that reach the threshold for complex criminal investigations.

 Investigate fraud in line with the Australian Government Investigation Standards (AGIS).

Audit logging is system-generated audit trails of staff, client or third-party interactions that help with fraud investigations.

Submit a case study

We'd like to hear from you if you have a case study to share.

Submit your case study

Was this page helpful?